Straightforward refunds. No runaround.
Effective Date: April 16, 2026 • Last Updated: April 16, 2026
We built Entity Lane to be the kind of service we would want to use ourselves. That means fair pricing, transparent terms, and a refund policy that does not require a lawyer to understand. This page explains exactly what is refundable, what is not, and how to request a refund.
| Service | Refundable? | Condition |
|---|---|---|
| Formation service fee (our fee, not the state fee) | Yes | Within 30 days of payment, provided filing has not yet been submitted to the state |
| State filing fee | No | Non-refundable once submitted to the state. State agencies do not issue refunds for filing fees. |
| Annual registered agent fee | Pro-rata | Unused full months refunded if cancelled after the 30-day window. No refund if cancelled within 30 days of renewal. |
| Add-on services (EIN, operating agreement, etc.) | Yes | Within 30 days if the service has not yet been performed or document delivered |
| Formation filed in error on our part | Full refund | If we submit incorrect information or file to the wrong state due to our error, you receive a full refund including state fees where recoverable |
If you request a refund within 30 days of payment and your formation has not yet been submitted to the state, we will refund your service fee in full. The state filing fee portion is held separately and refunded only if it has not yet been remitted to the state agency.
Once your formation documents have been submitted to the state, our service has been performed. At that point, the formation service fee is non-refundable. State filing fees are non-refundable in all cases once submitted — state agencies do not accept returns or process fee reversals.
If there is an error in your filing caused by information you provided that differs from what you entered in our wizard, we will work with you to file a correction, but the additional filing fee for the correction is your responsibility.
Refund requests submitted more than 30 days after payment are not eligible for a refund, regardless of filing status.
Registered agent service is billed annually. The following applies:
Add-on services such as EIN procurement, operating agreement generation, and compliance calendar setup are refundable within 30 days if the service has not yet been performed or the document has not yet been delivered to your portal. Once delivered, the fee is non-refundable.
If Entity Lane makes an error — for example, submitting incorrect information to the state, filing in the wrong jurisdiction, or failing to submit a filing you paid for within the stated processing window — you are entitled to a full refund of all fees paid, including state fees where they are recoverable. We will also cover the cost of any correction filing required to fix our error.
To report a filing error, contact us immediately at support@entitylane.com. Time matters — the sooner we know, the more options we have to resolve the issue.
Email us at support@entitylane.com with the subject line “Refund Request — [Your Entity Name]” and include:
We will respond within one business day to confirm receipt and let you know whether your request is eligible. Approved refunds are processed within 5–7 business days to your original payment method.
We ask that you contact us before initiating a chargeback with your card issuer. Chargebacks filed without a prior refund request prevent us from resolving the issue quickly and may result in your account being suspended. We take chargebacks seriously and respond to every one with documentation of the services provided.
If you believe there was an unauthorized charge on your account, contact us immediately at support@entitylane.com and we will investigate and resolve it.
We may update this policy from time to time. Changes will be posted on this page with an updated effective date. The version in effect at the time of your purchase governs your refund rights for that transaction.
If you have questions about this policy, contact us:
Entity Lane LLC
Email: support@entitylane.com
This refund policy is part of our Terms of Service. In the event of any conflict, the Terms of Service govern.